1. Introduction

CBZ Holdings hereinafter referred to as CBZ is a diversified and listed Financial Services Group in Zimbabwe, which provides a complete range of financial services in banking, insurance, investments, and capital to meet the needs of local and international clients. CBZ is comprised of the following Subsidiaries: CBZ Bank; CBZ Life; CBZ Insurance, CBZ Risk Advisory Services, CBZ Properties, Red Sphere Finance, CBZ Agro-Yield, CBZ Digital, and CBZ Asset Management.

2. Purpose

This policy outlines what customer data CBZ collects when customers visit the company website. CBZ acts as a controller when collecting the data, thus CBZ should provide information regarding how, and why the data is used and the rights that CBZ has over those data. This policy is guided by the five key principles: transparency, accountability, choice, information review and correction, and information protection.

3. Using CBZ Website

When browsing the CBZ website, customers will be faced with a number of cookies that allow CBZ to manage its website more efficiently. Therefore, some of the cookies are essential to CBZ website, so no consent is required from the customers to put these cookies on their computer. On the other hand, for the cookies that are not strictly essential, CBZ asks for a customer’s consent and does not place them on the computer without the customer’s consent.

4. Submitting a Question Through the CBZ Website

When submitting a question through the CBZ website, some of the customer’s personal information like, name, phone number, and email will be required. Such information is used in order to respond to the customer questions, and provide information related to the products and services as required from the relevant person. The procedure of emailing may go on for several times, just to make sure that the query of the customer is followed as needed. The provided information will not be used to make any decision that might affect CBZ customer.

5. Purchasing a Product Through CBZ Website

When purchasing products through the CBZ website, the name, address, phone number, email, and credit card information of the customer will be required. The information is used to verify the credit card details, process the order, and proceed with the delivery of the product to the customer. A receipt will also be sent via email, and in certain cases, the phone number may be used to contact the customer about the purchase. The provided information is stored on the website and cloud server. The provided information will not be used to make any decision that might affect CBZ customers.

6. Receiving Newsletters

When signing to receive newsletters, the name and email of the customer will be required. Therefore, consent will be required in order to use the name and email for sending a certain newsletter. In case the customer does not want to receive newsletters, the consent may be withdrawn at any time. Customer’s information may be shared with a third party. Thus, the personal data will be protected as per the requirements of current legislation. The provided information will not be used to make any decision that might affect CBZ customers.

7. Downloading a Sample Document

When requesting to download any document from the website such as a white paper, article, or other, the person’s name and email address will be required. In this case, providing the name of the company is optional. Such information will be used to send the requested documents to the customer. After downloading the requested document, another email may be sent to the customer to ensure that the request has been completed. The provided information will not be used to make any decision that might affect CBZ customers.

8. Submitting a Review About CBZ Website

When submitting a review for the CBZ website, the name and email address will be recorded. Such information will be used to provide information to potential customers about the products and services that we offer. The personal information may be shared with a third party system reviewer. The provided information will not be used to make any decision that might affect CBZ customer.

9. Rights of the Data Subject

Data subject has the right to ask what information CBZ holds, and correct any information if it is inaccurate. In case consent for processing the data subject’s personal data is needed, it is possible to withdraw such consent at any time. In the event that the data subject’s personal data is being processed for a contract or consent, the data subject is allowed to require a copy of the information.
The data subject has the right to ask CBZ to stop using any of the personal data for a period if it is believed that CBZ is not using the information properly.

10. Security Measures

CBZ takes reasonable steps to protect personal information from unauthorized access, and against unlawful processing, destruction and damage. Personal information will only be retained for as long as it is reasonably necessary to do so.

11. Customer Complaints

CBZ shall be contacted directly to address any concern or complaint that a customer might have.

12. Website Privacy Policy Updates

CBZ reviews and regularly updates the website privacy policy. In case there is any change to the policy, CBZ will update the version number and the effective date of the changes.

13. External Sites

CBZ does not control the content or information practices of external organizations. These organizations must be contacted directly for the review of their privacy policies.